Services
Four ways to work with Stillmark. Each one starts with a written proposal that states the scope, the fee, and what is not included.
Stillmark is independent. It sells no software or hardware and takes no referral fees.
01 Where to start
Which one fits
-
A big decision is coming and nobody owns the whole stack
-
You need a written picture before you commit to a change, a vendor, or a retainer
-
One person holds the knowledge of your systems, and that person is leaving or has left
-
Someone moves data between systems by hand
02 Side by side
The four offers
| Offer | Length | Fee | You get |
|---|---|---|---|
| Fractional systems architecture | Monthly, or for one project | In the proposal | A written recommendation for each decision, with the options, the cost, and the risk. A roadmap for the whole stack, reviewed each quarter. |
| Technical assessment | Two to four weeks | Fixed price | A risk list ranked by impact, an ordered action list, and a readout call. |
| Continuity retainer | Six-month initial term, then month to month with 30 days’ notice | A fixed monthly fee for 15 or 30 hours. Prices are in the proposal. | The change log, open risks ranked, a 30-minute review with IT management each month, and runbooks kept current. |
| ERP integration and automation project | One statement of work per project | A fixed fee or a time-and-materials estimate | A working system in accounts you own, a runbook, and an owner named on your side. |
03 Fractional
Fractional systems architecture
IT sits under Finance and there is no CIO. Decisions that cross the ERP, integrations, identity, cloud, network, security, backup, and AI still need an architect. A part-time one is enough.
- What it covers
-
- Roadmaps for the whole stack, from the business process to the hardware.
- Vendor evaluation, including technical review of RFPs and quotes.
- Build versus buy.
- Architecture reviews of work done by internal teams or other vendors.
- Technical due diligence.
- Example decisions
-
- Upgrade NAV to Business Central now, or after the new plant goes live.
- The bank is moving to a new file format. Rebuild the payment pipeline, or wrap it.
- The backup vendor proposes immutable storage. Is it worth the cost for the compliance you need?
04 Assessments
Technical assessments
You need to know where you stand before you commit to a change, a vendor, or a retainer. An assessment is a small, fixed first step.
- The five assessments
-
- Architecture review. How your systems fit together across every layer, where the single points of failure are, and what to change first.
- CMMC Level 2 readiness architecture. Whether your segmentation, identity, backup, and handling of Controlled Unclassified Information can support CMMC Level 2. This is architecture readiness, not a certification assessment.
- Backup and disaster recovery review. Whether your backups are immutable, whether recovery has been tested, and what a restore would take.
- Identity and Microsoft 365 review. How accounts, sign-on, conditional access, and devices are set up, and where access is wider than it needs to be.
- ERP upgrade readiness. What connects to your ERP, what breaks when it changes, and what has to be written down before the upgrade date. Read: What to write down before a NAV to Business Central upgrade
- After the assessment
-
The findings end with a list of work. Stillmark can do that work as a project or under a retainer, or your own team can take it from there.
05 Retainer
Continuity retainer
The systems still run, but nobody can explain them, change them safely, or answer the auditor. The retainer gives your systems a person who knows them.
- A normal month, from your side
-
A nightly load fails. You report it, Stillmark acknowledges within your tier’s window, then fixes it or sends an estimate.
Finance asks for a new column in a report. Stillmark logs it as a small change and makes it.
The auditor asks for evidence. Stillmark pulls it from the change log.
Every action is logged. At the end of the month you get hours used against the block, the change log, open risks, and a 30-minute review with IT management.
- Tiers
-
Standard is 30 hours a month. Essential is 15. Unused hours do not roll over, and the tier is reviewed monthly.
06 Projects
ERP integration and automation projects
Someone moves data between systems by hand, and everyone knows it should not work that way. Stillmark builds the system that replaces the manual step and documents it like any other.
Six examples, in full, are on the Work page, from bank payment files to blind inventory counting.
Read: Automating bank payment files without losing separation of duties
- Where AI fits
-
Where a fixed set of rules can do the job, Stillmark uses the rules. AI goes in only where rules cannot: answering from your own documents, turning paper and PDF inputs into records, and drafting work that a person reviews and approves before anything posts. Where it runs, local or cloud, is decided per project by where your data is allowed to go. Each build is scoped to a process that already exists, and gets a runbook and an owner on your side.
- How projects are priced
-
Any new system, any ERP upgrade or migration, or any work over eight hours is its own statement of work, so you see the price before work starts.
07 Exclusions
What Stillmark does not do
Stillmark is an architecture practice. These are left to the people who do them.
- Helpdesk. Stillmark does not run a ticket queue for your staff.
- Managed services. Stillmark does not run your network, servers, or endpoints day to day. Your MSP does, and Stillmark works alongside it.
- End-user support. Passwords, laptops, and printers stay with your MSP or helpdesk.
- On-call outside business hours. Stillmark works 8am to 6pm Eastern, and the agreement says so.
- Anything over eight hours inside a retainer. It becomes a statement of work, so you see the price first.
Infrastructure and network work is in scope as architecture, as an assessment, or as a scoped project.
